Funeral Operations Manager | Support Office
Funeral Operations Manager | Support Office
Job Role
We're looking for a Funeral Operations Manager to join our team overseeing both at Argent Funeral Care Guernsey, and De Gruchy Funeral Care Jersey.
Purpose of the Role
To oversee the management and support strategic direction of Funeral Care in addition to directing team in day-to-day operation of the funeral locations, ensuring safe delivery of service by effective coordination of colleagues and processes To carry out all duties and responsibilities of a funeral director as needed, to ensure the oversight of immaculate funeral service standards
Role Responsibilities:
Leadership
- To oversee the management of Funeral Care to make effective use of all business resources and systems to ensure funeral Key Performance Indicators and corporate business requirements are achieved
- Develop and support the implementation, monitoring and review of strategy for Funeral Care in line with CICS strategy and vision, including research, competitor analysis and horizon scanning for opportunities and service development
- Play a leadership role within the Care team and always lead by example
- Act as Society representative for all matters pertaining to Funeral Care, including to both internal and external stakeholders
Risk
- Full responsibility for:
- The ownership, identification and mitigation of risks facing the Society, relating to Funeral Care
- Support management response to mitigate the funeral risks, and the performance of the risk management and internal control and clinical governance frameworks to mitigate risks
- Member of Care Risk committee
People Management
- Lead, direct, consult with, develop and motivate Principal Funeral Directors and funeral colleagues in order that they may optimise their contribution to the business and understand their accountabilities for the areas under their direct control; determine and agree performance benchmarks and objectives, review performance against these to reinforce achievements, address shortfalls and identify development needs, on a regular basis
- Ensure that all performance frameworks are used to support a culture of empowerment, delivery, accountability and growth of our people
- Provide coaching and leadership to grow the skills of management team and facilitate cross departmental communication, co-operation and transparency
- Support training and development of funeral colleagues, by coaching, mentoring and formal preceptorship as needed.
- Embed the culture and values of the Society within the team, and encourage all management and staff to attain the highest possible standards and work within the spirit of the agreed Aims and Values of the Society and the Management Charter; create an operational climate that is conducive to employee development, engagement and loyalty
Operational Management
- To manage funeral operations to include recruitment and line management of Principal Funeral Directors in addition to performing administrative duties as necessary, including support of payroll, scheduling and invoicing.
- To provide direction to funeral colleagues, including (but not limited to the following);
- the application of the Society’s HR policies, including absence and disciplinary processes.
- Colleague development, including objective setting, quarterly reviews and development plans.
- Fulfil this Funeral Director role (as needed) with an excellent understanding of a broad range of funeral regulatory requirements and procedures. Ensuring all duties within the funeral location are carried out in accordance with the business’ standard operating procedures and policies.
- Responsible for attainment and monitoring of Funeral budgets to maximise the net profit by driving sales and controlling costs, and identification of growth business opportunities.
- Develop and manage customer service levels to ensure business standards are met or exceeded, and support our Brand values
- To lead the development of funeral policies and standard operating procedures across the businesses, to ensure that the highest standards of service delivery and regulatory compliance are achieved.
- To provide relevant reports and business updates, and analysis of Funeral Care KPIs.
Our ideal candidate will have the following skills, knowledge and experience:
- Funeral Directing DipFD qualification or equivalent accredited qualification
- Knowledge of statutory legislation and regulations
- Knowledge of Data Protection requirements.
- Maintenance / attendance of essential / health & safety training requirements (e.g. first aid, fire safety, manual handling)
- Excellent customer service skills / care for customers
- Excellent interpersonal skills.
- Able to communicate with a variety of people, with patience
- Excellent written and verbal communication skills in English.
- Able to handle sensitive and confidential information in empathetic manner
- Previous experience within funeral sector
- Experience of managing people
- Strong analytical and problem-solving skills
- Able to use technology / software relevant to their role to a good level.
- Including Microsoft Office suite to deliver quality outputs.
- Able to demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team
- Able to demonstrate an understanding of The Society Aims and Values
Please note that we may also require the following from you:
A valid right to work, Credit Check and a Clear DBS
We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.
For further information, please contact our People team on 01534 879822 or please email us.
To apply, please click the 'Apply Now' button below.
A more rewarding job.
